Last updated: July 22, 2026
Compensable ("Compensable," "we," "us") provides voice-AI intake software that law firms use to answer, place, and follow up on calls and text messages with their prospective and current clients. This policy explains what we collect, how we use it, and the choices you have.
The most important thing to understand: when you speak with an AI assistant on behalf of a law firm, that firm — not Compensable — is responsible for the relationship with you. We process call recordings, transcripts, and the information you share on the firm's behalf, as its service provider. Requests about that information should go to the firm; we help firms honor them. For our own website and for firms' account data, we act for ourselves, and this policy applies directly.
1. Information we collect
When you interact with a firm's AI assistant (processed for the firm): call audio and recordings; transcripts; the information you provide during intake (which may include contact details, financial information, and health-related details relevant to a legal matter); text messages you send and receive; call metadata (numbers, timestamps, duration).
When you use our website or hold an account (processed for ourselves): contact and account details; billing information; usage data; device and browser data collected through cookies and similar technologies.
We do not knowingly collect information from children under 13, and the services are not directed to them.
2. Communications consent — voice, text, and email
Firms using Compensable contact people who asked to be contacted about their inquiry. At the start of AI-assisted calls, the assistant identifies itself as an AI, names the firm, and states that the call is recorded. You can withdraw consent at any time, in any reasonable way — including replying STOP to any text, telling the voice assistant you don't want to be contacted, or contacting the firm directly. Opt-outs are enforced in our software before any later call or text is placed.
Text messaging: message frequency varies; message and data rates may apply; reply STOP to cancel and HELP for help. Mobile phone numbers and text-message opt-in data and consent are not sold, shared, rented, or transferred to any third party or affiliate for their marketing or promotional purposes. See our SMS Terms for the full program terms.
3. Call recording
Calls handled by the platform are recorded and transcribed for intake documentation, quality assurance, and compliance evidence (for example, records of the consents and disclosures given on a call). The recording disclosure is delivered at the start of the call; continuing the call after that notice constitutes consent where the law permits, and in states that require the consent of every participant the disclosure is delivered before recorded conversation proceeds.
4. Voice data and biometrics
We record and transcribe audio. We do not use voice data to identify who is speaking, and we do not create voiceprints or other biometric identifiers to recognize individuals. Speech-to-text converts what was said into words; it does not build a profile of a voice for identification, and we do not sell or profit from voice data.
Retention schedule and destruction (our public biometric-data policy):if any data that could constitute a biometric identifier under applicable law is ever collected, it is retained only as long as needed for the purpose for which it was collected and is destroyed when that purpose is satisfied or within three (3) years of the individual's last interaction with the services, whichever comes first. Call recordings and transcripts are retained per the responsible firm's configured retention settings and applicable recordkeeping obligations, and are deleted at the firm's direction or at account closure, subject to legal holds.
5. AI practices
The AI assistant is used for inference, not training: we do not use call recordings, call transcripts, message content, intake responses, or attorney-client communications to train our own or any third party's foundation models. Our AI vendors are configured on business tiers that contractually prohibit vendor-side training on this content. We may use aggregated, de-identified usage data (never message or call content) to operate and improve service quality and reliability.
AI outputs are probabilistic and may be inaccurate. Intake summaries are drafts for review by the responsible firm's licensed attorneys; no decision about your legal matter is made by the AI alone, and you may always ask to speak with a human at the firm.
6. How we use and disclose information
We use information to deliver the services (answering and placing calls, sending agreed documents such as retainer agreements, scheduling consultations), to secure and operate the platform, to meet legal and carrier obligations, and — for our own site and customers — to bill, support, and communicate. We disclose information to: the responsible law firm (that's the point of the service); service providers/subprocessors under contract (hosting, telephony carriers, speech and AI processing, e-signature, analytics) bound to use it only to provide services to us; and authorities when legally required, in which case we will assert available protections and notify the responsible firm so privilege and protective orders can be raised.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. If that ever changes, we will update this policy and provide the required opt-out first.
7. Your privacy rights
Depending on your state, you may have rights to know, access, correct, delete, and obtain a copy of personal information, to opt out of sale/sharing and certain profiling, to limit use of sensitive personal information, and to not be discriminated against for exercising rights. For information collected during interactions with a firm's AI assistant, submit requests to that firm — we support firms in honoring them. For information we hold for ourselves: email privacy@compensable.live or use the "Your privacy choices" link in the site footer. We honor Global Privacy Control (GPC) signals as valid opt-out requests where required. We will verify requests and respond within the time required by law; an authorized agent may submit requests where the law provides.
Washington and Nevada residents: our separate Consumer Health Data Privacy Policy describes our handling of consumer health data and is linked from our homepage footer.
8. Security and retention
We use encryption in transit and at rest, role-based access controls, audit logging, and tenant isolation. Retention follows Section 4's schedule for voice data, the firm's configured settings for matter data, and documented internal schedules for our own records; categories and periods are available on request at privacy@compensable.live.
9. Subprocessors and international transfer
A current subprocessor list is available at compensable.live/subprocessors (or on request). Services are operated in the United States; if you access them from elsewhere, your information is processed in the U.S.
10. Cookies and analytics
We use necessary cookies and privacy-configured analytics to operate and improve the site. We honor GPC. Manage preferences via "Your privacy choices" in the footer or your browser.
11. Changes and contact
We'll post updates here with a new "Last updated" date and notify account holders of material changes. Contact: privacy@compensable.live · Compensable · Dorado Worldwide Inc., 151 Calle De San Francisco, Ste 200, San Juan, PR 00901 · (800) 702-5931.
Compensable is not a law firm and does not provide legal advice. Speaking with the AI assistant does not create an attorney-client relationship with Compensable or, by itself, with any law firm.