The Floor · compliance
The gate no one can switch off. That's the point.
Prompts can be overridden. The Floor can't. Every outbound touch, whether a call, a text, or a scheduled follow-up, passes one gate that runs every compliance check, every time. No one can skip it: not an admin, not a supervisor, not us. When it can't be sure a touch is allowed, it holds. Unknown means no.
Consent on filewritten consent before any dial✓
Suppressionopt-outs, Do-Not-Call, STOP on any channel✓
Quiet hourstheir local window, whichever rule is stricter✓
Frequencycapped per channel and across channels✓
every check runs · every result logged · nothing skipped
The checks
Four checks. Run in full. Written down.
The gate never short-circuits: every check runs on every touch so the audit record shows the complete picture, pass or hold.
consent
Consent on file
Every touch carries a recorded consent basis, ranked against the minimum the touch requires. Outbound dialing demands prior express written consent.
Consent is your obligation under the TCPA; the gate makes it impossible to forget. What it can't do is create consent you never obtained. That stays with your intake practices.
suppression
Suppression & DNC
Opt-outs, Do-Not-Call flags, suppressed lead statuses, and suppressed email addresses all block the touch. A STOP recorded on any channel is honored on every channel.
A claimant who said stop is a closed question. There is no re-enrollment path around a suppression record.
quiet hours
Quiet hours, cited
Touches fire only inside the claimant's local calling window: the stricter of the federal 8am–9pm rule and the claimant's state statute, including Sunday rules.
The state table is maintained with citations (Fla. Stat. §501.616, Tex. Bus. & Com. §301.051, and the rest) so your compliance counsel can audit the rule, not just the outcome. Unresolvable timezone? The touch holds.
frequency
Frequency caps
Rolling windows cap attempts per channel and across channels, per claimant.
Persistence is a strategy; harassment is a cause of action. The cap is the difference, enforced.
Fails closed
Most systems, when data is missing, default open and apologize later. The Floor holds the touch, logs the reason, waits for a human. The only overrides that exist are admin-only, individually signed-off, and permanently logged. They can relax timing and caps, never consent. Never suppression. From anyone.
The record
An audit trail built to be challenged.
Every call event and gate decision is written to a tamper-evident hash chain (SHA-256), in order, so history can't be quietly reordered. Verification isn't a promise you have to trust: run the check any time, and if a single record were ever altered, it names the exact broken link. You can prove it yourself.
Read this part too
What The Floor is not
This is not a compliance guarantee; your consent practices and program stay yours. It is not legal advice; the citations are there so your counsel can check our homework. And it is never an add-on: every plan gets the same floor. Charging extra for compliance is someone else's business model.
The full disclosures live on Trust & security.
Thirty minutes. Watch it refuse a call.
We'll run a live call, work a sample docket, and show you the system refusing a call it shouldn't make.