Last updated: July 22, 2026
These Terms govern use of Compensable's services by the law firm or business that creates an account ("Customer," "firm," "you"). Individuals who interact with a firm's AI assistant are "Consumers" and are covered by the firm's own engagement terms and our Privacy Policy, not these Terms. If we sign an order form, MSA, DPA, or BAA with you, that document controls over these Terms to the extent of any conflict, in that order.
1. The services
Compensable provides voice-AI intake software: an AI assistant that answers and places telephone calls, exchanges text messages, gathers intake information, sends documents for electronic signature, and books consultations, together with a dashboard, phone-number provisioning, and related tools. Compensable is not a law firm, does not provide legal advice, does not evaluate the merits of legal claims, and does not recommend or endorse any specific attorney. Routing of inquiries to a firm follows the mechanical criteria the firm configures (practice area, jurisdiction, campaign), which we disclose to Consumers on request. No fee we charge depends on whether a Consumer retains the firm.
2. Accounts, plans, and billing
Access is sold in published monthly credit blocks that meter connected voice minutes, dial attempts, text messages, and voicemail drops. Blocks are billed in advance and are non-refundable once the month begins; unused credits do not roll over unless your order form says otherwise. If sustained usage exceeds your block, we will notify you and move you to the appropriate tier prospectively — never as a retroactive overage. We may change prices with at least 30 days' notice effective at your next renewal; if you don't agree, you may cancel before the new price takes effect. You are responsible for taxes other than our income taxes, and for accurate billing information.
3. Customer responsibilities — communications compliance
You control your campaigns; the law treats you as the party on whose behalf calls and texts are placed. You represent, warrant, and covenant that, for every person your campaigns contact, you have obtained — and will document and retain evidence of — the consent required by applicable law, including the TCPA and FCC rules (under which AI-generated voices are "artificial or prerecorded voice," requiring prior express consent, and prior express written consent for telemarketing), the Telemarketing Sales Rule, and state telemarketing, call-recording, and AI-disclosure laws. You will: (a) claim the correct consent basis for each campaign in the platform and keep it accurate; (b) keep the AI-identity and recording disclosures enabled as configured; (c) maintain your do-not-call handling and honor revocations in any reasonable form; (d) use only lead sources you have a lawful basis to contact — no purchased cold lists; and (e) comply with attorney-advertising and solicitation rules applicable to your jurisdictions, including for any firm-branded pages or scripts. The platform enforces quiet hours, opt-out suppression, consent-basis gating, and related controls in code and keeps audit records — these tools assist your compliance program; they do not replace it, and we make no guarantee of legal compliance.
4. Prohibited data and acceptable use
You may not submit, or cause the services to collect: biometric identifiers or voiceprints intended to identify individuals; Social Security numbers except where a configured intake flow expressly supports them; payment-card data; or data of children under 13. You may not use the services for emergency calling (no 911), for harassment, for calls or texts without a lawful basis, to impersonate a human where AI disclosure is required, to clone a voice without the speaker's documented consent, or to build a competing product. We may suspend the services in good faith to address a security risk, unlawful use, or carrier/regulatory demand, with notice as soon as practicable.
5. Customer data; AI; usage data
As between us, you own your Customer Data (call recordings, transcripts, intake responses, leads, documents). You grant us a non-exclusive license to host, copy, transmit, process, and display Customer Data solely to provide and secure the services. We do not use Customer Data — including call content and attorney-client communications — to train foundation models, ours or anyone's, and our AI vendors are configured to prohibit vendor-side training. We may use aggregated, de-identified usage data that does not reveal Customer Data content to operate, benchmark, and improve the services. AI outputs are probabilistic and provided in draft form. You represent that AI outputs will be used only under the oversight of licensed attorneys and will not substitute for legal judgment, and you will review intake summaries before relying on them.
6. Confidentiality; compelled disclosure
Each party protects the other's confidential information with at least reasonable care and uses it only under these Terms. If we are legally compelled to disclose Customer Data, we will (unless legally prohibited) notify you promptly, assert applicable protections including attorney-client privilege on your instruction, and cooperate at your expense in seeking protective orders.
7. Health information
We are not a Business Associate under HIPAA unless we sign a BAA with you. If your intake collects health information subject to HIPAA or state health-data laws, you are responsible for signing the required agreements with us and configuring the services accordingly; failure to do so is your material breach, not ours.
8. Warranties; disclaimers
We warrant that the services will perform materially as described in your order. OTHERWISE, THE SERVICES ARE PROVIDED "AS IS," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT AI OUTPUTS WILL BE ACCURATE OR ERROR-FREE.
9. Indemnification
You will defend and indemnify Compensable against third-party claims, regulatory actions, damages, and fines arising from: your breach of Section 3 or 4; claims under the TCPA, the Telemarketing and Consumer Fraud and Abuse Prevention Act, state telemarketing or wiretap/recording statutes, or biometric-privacy statutes arising from your campaigns, lead sources, or consent practices; and your firm-branded content. We will defend and indemnify you against third-party claims that the services (excluding AI outputs and your data or configurations) infringe U.S. intellectual-property rights, with the standard remedies of procuring rights, modifying, or refunding prepaid fees.
10. Limitation of liability
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE FEES YOU PAID IN THE 12 MONTHS BEFORE THE EVENT. THE CAP AND EXCLUSIONS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS, YOUR BREACH OF SECTIONS 3 OR 4, OR EITHER PARTY'S BREACH OF SECTION 6.
11. Term, termination, and data export
These Terms run month-to-month with your plan unless your order says otherwise. Either party may terminate for material breach uncured 30 days after notice. On termination you may export Customer Data for 30 days, after which we delete it per our published retention schedule, subject to legal holds.
12. Disputes; arbitration; class waiver
These Terms are governed by California law. Any dispute will be resolved by binding individual arbitration under the AAA Commercial Rules in San Francisco, California; both parties waive jury trial and class or representative proceedings. You may opt out of arbitration by emailing legal@compensable.live within 30 days of first accepting these Terms. Claims must be brought within one year of accrual. Either party may seek injunctive relief in court for IP or confidentiality breaches.
13. AI-regulation cooperation
Where AI-transparency or impact-assessment laws apply to your use (for example, Colorado's AI Act), we will provide reasonable documentation about the services' capabilities, limitations, and risk controls to support your obligations, and we publish our own required statements. You are responsible for deployer-side duties, including consumer notices and any human-review or appeal rights your jurisdiction requires.
14. General
No assignment without consent except to an affiliate or in a merger/asset sale; notices to legal@compensable.live and your account email; force majeure; export-control compliance; entire agreement; severability; no waiver by conduct. We may update these Terms with 30 days' notice for material changes; continued use after the effective date is acceptance.
Contact: legal@compensable.live · Compensable · Dorado Worldwide Inc., 151 Calle De San Francisco, Ste 200, San Juan, PR 00901 · (800) 702-5931